By Protochips
Protect Your Valuable Investment Extended warranty products cover 100% of the repair costs, including parts and labor if your Protochips equipment becomes inoperable or fails to function properly during normal use. Protect your investment and maintain the flow of your work after expiration of the standard warranty. Coverage of other accessories and consumables, including EChips, workflow accessories and replaceable tubing are not included. Third-party computers and peripherals are covered by a separate warranty plan from the original equipment manufacturer, and any extensions would need to be sourced through them directly. Coverage of other accessories and consumables, including EChips and workflow accessories are not included. Third-party computers and peripherals are covered by a separate warranty plan from the original equipment manufacturer, and any extensions would need to be sourced through them directly. Coverage of other accessories and consumables, including EChips, workflow accessories, RGA filament and ionizer are not included. Third-party computers, computer peripherals, and external scroll pumps are covered by separate warranty plans from the original equipment manufacturer, and any extensions would need to be sourced through them directly. Extended warranty coverage can be purchased for the entire Solutions Package or specific products within each package. Additional Information Remote Support Available Some product service and performance issues can be corrected remotely. All Protochips customers are eligible for remote support to triage and/or correct the system through remote support. Please contact support@protochips.com to request remote support. Repairs Depending on the type of product, services and repairs are provided either on site at your location or at the Protochips factory. Shipping For products under warranty that require repair and/or diagnostics, customers are responsible for shipping the product to Protochips factory in Morrisville NC. To request a return please contact our service department at support@protochips.com. Please note that a decontamination form must be filled out and approved, and product must be packaged according to Protochips instructions prior to shipping a product back to Protochips. Expired Warranty Extensions – PreInspection If a product is out of warranty, an extended warranty may still be purchased. Contact our service department to see if your product qualifies. A preinspection of the product may be required prior to extended warranty purchase to verify that the product is in good working condition. Terms & Conditions Unless otherwise specified, the standard Protochips, Inc. purchase order terms and conditions apply.
