Why Leica Service? Through ServiceCare, you receive expert knowledge and complete workflow support to help you maximize system availability, maintain peak performance and optimize budget control. - Leica Team: 400+ Service & Application experts - Leica Training: 4-level factory certification program - Leica Logistics: 5 regional hubs for genuine parts - Leica OneCall: PhD-level hotline assistance - Leica RemoteCare: 24/7 remote monitoring Uptime Maximize equipment availability with proactive services and minimum administrative effort Performance Maintain instrument peak performance and trust the quality of results over time Compliance Extend system lifetime and reduce risk with regular updates and checks according to OEM specifications Expertise Stay ahead of the curve with best-in-class workflow support from our network of experts Budget Secure investment and optimize budget control with predictable cost of ownership Service Contracts Comparison: - StandardCare: Includes Preventative Maintenance and Software Updates; Discounts: Service Parts -10%, Labor -10%, Travel -10%*; Hotline Response Target: Priority; On-Site Response Target: Priority - AdvancedCare: Includes Labor, Travel, Remote Proactive Monitoring, Preventative Maintenance, Software Updates; Discounts: Service Parts -10%; Hotline Response Target: 4-hours; On-Site Response Target: Priority - PremiumCare: Includes Maximum System Uptime, Discounted Upgrades & Services, Service Parts, Labor, Travel, Remote Proactive Monitoring, Preventative Maintenance, Software Updates; Hotline Response Target: 2-hours*; On-Site Response Target: 3 days* - Warranty Extension: Includes Maximum System Uptime, Discounted Upgrades & Services, Service Parts, Labor, Travel, Remote Proactive Monitoring, Preventative Maintenance, Software Updates; Hotline Response Target: 2-hours*; On-Site Response Target: 3 days* * Varies by region or equipment. x = included, o = optional, - = not available. PM kits and consumables must be quoted separately unless specified otherwise.
