Flexible service plans to optimise your system’s reliability, minimise downtime, and extend instrument life. Explore Chirascan VX and V100 Support Plan Options Applied Photophysics Chirascan VX and V100 Support Plans are designed to ensure long-term system performance through scheduled preventative maintenance, responsive technical support, and priority service access. Our flexible support options provide peace of mind and help minimise downtime Regular preventative maintenance (PM) is essential to preserve the accuracy and reliability of Chirascan VX and V100 systems. These manual CD spectrometers are exposed over time to far-UV light and ozone, which can gradually degrade key optical components and reduce light throughput. Each support plan includes one preventative maintenance visit over the contract term, scheduled either flexibly around the anniversary of your last service or during a fixed timeframe depending on your plan. This visit includes a full service pack and calibration check to restore performance and ensure consistent, high-quality spectral data. Choose from Premium, Standard or Economy coverage to suit your laboratory’s needs! FEATURE | PREMIUM | STANDARD | ECONOMY Duration (Months) | 12 | 12, 24, 36 | 12, 24, 36 One CD calibration service visit from an Applied Photophysics Product Support Specialist | ✓ (Flexible) | ✓ (Flexible) | ✓ (Fixed) One CD calibration service pack (includes one replacement lamp and nitrogen filter) | ✓ | ✓ | ✓ Discounted Consumables, Accessories, and Spares | 10% | 10% | 5% Discounted Additional Visits for Service and Training | 20% | 20% | 10% Discounted OQ/PQ Validation Certificate | 15% | – | – Priority Technical and Applications Support | ✓ | ✓ | ✓ Remote Assistance | Unlimited | Up to 10 hours per contract term | Up to 5 hours per contract term Factory Repair Service (Labour Charges) | Free | 2 hours free, then 20% off | 2 hours free Factory Repair Service (Parts Discount) | Free | 50% | 20% Free Emergency Callout Visit | ✓ | – | – Comprehensive Parts Cover | ✓ | – | – Access to Exclusive Support Resources | ✓ | ✓ | ✓ Priority Dispatch Service | ✓ | ✓ | ✓
