Chirascan Q100 Support Plan Options Chirascan Q100 Support Plans are tailored to maintain automated system performance through a structured schedule of major and minor preventative maintenance visits. Designed specifically for high-throughput workflows, these plans ensure your Q100 remains in peak condition with maximum reliability and minimum downtime. Regular preventative maintenance is vital for maintaining consistent performance and safeguarding data accuracy. Continuous use of a CD spectrometer exposes internal optical components to far-UV light and ozone, gradually degrading performance and reducing light throughput. To prevent this, Chirascan Q100 Support Plans include two service visits — one major and one minor — scheduled across the contract term. These visits restore optical efficiency, include full system calibration, and ensure all key consumables and optical parts are replaced. Whether you need full coverage or essential support, choose between Premium and Standard to fit your lab. FEATURE | PREMIUM | STANDARD Duration (Months) | 12 | 12, 24 Two PM service visits (One Minor and One Major) | ✓ | ✓ Two service packs (Minor and Major) | ✓ | ✓ Discounted Consumables, Accessories, and Spares | 10% | 10% Discounted Additional Visits for Service and Training | 20% | 20% Discounted OQ/PQ Validation Certificate | 15% | – Priority Technical and Applications Support | ✓ | ✓ Remote Assistance | Unlimited | Up to 10 hours per contract term Factory Repair Service (Labour Charges) | Free | 2 hours free, then 20% off Factory Repair Service (Parts Discount) | Free | 50% Free Emergency Callout Visit | ✓ | – Comprehensive Parts Cover | ✓ | – Access to Exclusive Support Resources | ✓ | ✓ Priority Dispatch Service | ✓ | ✓
