You probably call it “support.” We think of it as “customer success.” At Citrine, we’re not just another SaaS company. We’re providing the support you might need as you advance your own digital transformation. We’ve specifically designed the Citrine platform to make AI accessible to your researchers, with no-code models and search-space definitions, a graphical interface so experts can see how components fit together, and more. But we recognize that your users may have questions about features and best practices; we also know that people learn in different ways. That’s why we offer self-help training, group presentations, on-demand problem solving with Citrine engineers, and more. Whether your experts prefer to read documentation, watch training videos, join live presentations, or get one-on-one support, Citrine has an available support infrastructure to make users more successful. Support that works the way your team does Focus on your big picture Delivering value: Even materials experts may need help when evolving the way they think about product development and R&D functions. Citrine’s customer success teams are a key part of how we deliver value from our platform. We’ve had a decade of experience partnering with customers to bring AI to scale. Odds are, we’ve seen the potential roadblocks you might hit, so we can help you avoid them and stay focused on finding innovative solutions for your customers.
