By ASML
There are thousands of systems in customer fabs across the globe. Our customers want to keep these machines running 24 hours a day, seven days a week, 365 days a year. A machine that's 'down' can cost customers thousands of euros per minute, so our service engineers work hard to make sure that doesn't happen. To prevent 'unscheduled downs', ASML customer support uses deterministic diagnostics and other predictive methods to optimize maintenance and upgrades together with our customers' production schedules. To ensure quality throughout all of our processes, ASML holds a global ISO 9001:2015 certification. This standard relates to 'worldwide design, development, sales, manufacturing, marketing, and product support of advanced systems and software used for semiconductor lithography, inspection, and metrology,' which was renewed on December 1, 2020. ASML did not have any product recalls in the period 2018-2022.
