By IONTOF GmbH
Do you need a fast solution to a technical problem? Our engineers can quickly solve the majority of problems with a live remote-assistance tool. During remote support, a member of our support team can view your desktop and share control of your mouse and keyboard to get you on your way to a solution. You are in full control of your computer at all times. You always have overriding control of your mouse and keyboard, and you can end the screen-sharing session at any time. A member of our support team will talk to you first to determine the nature of the problem. After discussing the problem, a support engineer will send you a code or a link to start your remote support session. Enter the code to get started fast! You will find the answers to security questions and system configuration requirements on our FAQ page. You can also view a demonstration of a screen-sharing session. 1 An IONTOF engineer will provide you with a unique connection code. You will then enter the code in the field and click "Click Here" to initiate the screen-sharing session. 2 You are prompted to download a small virus-free plug-in. 3 With your permission, your support representative can view your screen and share control of your mouse and keyboard. Due to technical reasons, all chats with your service engineer are logged and kept available for 90 days.
