FEATURE - STANDARD Duration (Months) - 12 One PM Visit from a Product Support Specialist - ✓ (Flexible) One PM Service Pack - ✓ Discounted Consumables, Accessories, and Spares - 10% Discounted Additional Visits for Service and Training - 20% Priority Technical and Applications Support - ✓ Remote Assistance - Up to 10 hours per contract term Factory Repair Service (Parts Discount) - 20% Factory Repair Service (Labour Charges) - 2 hours free, then 20% off Comprehensive Parts Cover - – Discounted OQ/PQ Validation Certificate - – Access to Exclusive Support Resources - ✓ Priority Dispatch Service - ✓
