Our Pathway Connect rapid response system is recognized for delivering unsurpassed responsiveness to customer problems at any time. Our rapid response system is broadly recognized for delivering unsurpassed responsiveness to customer problems whenever and wherever they may occur. Pathway Field Support & Customer Care Hours: China: 8:30 a.m. to 5:30 p.m.; Europe: 8:00 a.m. to 5:00 p.m. CET; Japan: 9:00 a.m. to 5:30 p.m.; Korea: 9:00 a.m. to 6:00 p.m.; North America: 8:00 a.m. to 5:00 p.m.; Singapore: 9:00 a.m. to 6:00 p.m.; Taiwan: 8:30 a.m. to 5:30 p.m.