the launch of a complimentary technical support line to help laboratories resolve issues with chromatography, spectrometry, and other analytical instruments. The service provides immediate, expert assistance from certified Solution Scientists at no cost to the laboratory. Any laboratory, regardless of where it purchased its instruments, can call +1.585.492.1068 to speak directly with a Purity Scientific expert. The team typically identifies and resolves common issues in under 45 minutes. Drawing on nearly 30 years of experience, Purity Scientific knows that most instrument problems are simple. Our experts can help customers remediate most issues with simple, clear guidance in around 80 percent of cases. Purity Scientific offers follow-up options, including on-site repair, preventive maintenance, or service contract enrollment if the issue requires additional support. The company’s paid services cost roughly two-thirds of comparable OEM programs while delivering the same or better technical quality.
