SUSS customer care starts on day one and supports your production throughout the full lifecycle of your solution. From installation and commissioning to preventive maintenance, spare parts supply, repairs, and upgrades, our service experts help maintain stable operation, protect performance, and keep production ready for what comes next. We combine fast, straightforward service with deep process expertise. From spare parts and repairs to feasibility studies and process optimization, our global customer care experts and application labs support your quality, innovation, and long-term success. Spare parts logistics: A global spare part logistic network ensure that critical components are available locally when needed. Our vendor-managed approach reduces response times and supports stable production. Process expertise beyond service: We combine technical service with in-depth process support. Our global service experts and application labs help you solve production challenges, improve process stability, and create the basis for long-term innovation. Maintenance and upgrades for long-term performance: SUSS Customer Care supports continuous uptime in demanding semiconductor environments. Preventive maintenance, reliable spare parts supply, service contracts, and system upgrades enable stable operation over the long term. Certified quality management: Certified to ISO 9001, the SUSS quality management is built for continuous improvement. Field learnings are systematically captured, translated into updated methods and training, and used to continuously refine service expertise for your reliable results.
