Custom engagement – contact us Response to requests within 1 working day Unlimited LabOne and LabOne Q software downloads & installations Free LabOne and LabOne Q software updates Standard warranty (1 year, incl. worldwide return shipping) Fault identification and diagnostics Online training for individuals and small groups: Custom programs Direct contact with Application Scientists Application-level guidance & experiment setup support Programming support – methodology and best practices Dedicated Application Scientist time Co-development of measurement workflows On-site support visits Service Level Agreement (SLA)
