Prior to contacting Fischione Instruments Service to report an instrument issue, please collect the following information so that we can respond in an accurate and timely manner: - Instrument model number and serial number - Description of the issue - Instrument software version (if applicable) - Detailed description of what steps you have already taken to resolve the issue - Any other service-related instrument history Contact your local Fischione Instruments Service representative Email Fischione Instruments factory support Call Fischione Service factory support: +1 724.325.5444