Delivering an Automated Advantage for Our Customers Semiconductor manufacturing depends on consistent system performance across complex and evolving production environments. Unplanned downtime, manufacturing bottlenecks, yield issues can disrupt operations and increase cost. Pathway™ Service helps customers maintain uptime, extend the life of installed systems, and manage total cost of ownership through structured, lifecycle-based service and support. Understanding High-Value Problems in Installed Base Equipment Semiconductor manufacturing environments operate continuously, with limited tolerance for disruption. Systems must perform reliably across demanding production schedules, evolving process requirements, and long equipment lifecycles. As systems age and production demands change, maintaining consistent performance becomes more complex. Unplanned downtime, limited access to service expertise, and the need to support legacy and current systems create operational risk and increase the cost of maintaining production. Deep Knowledge Close to You Brooks has over 250 highly trained engineers with expertise and product knowledge to proactively maintain your systems and recover them quickly. Global Service Coverage Supporting semiconductor manufacturing operations across North America, Europe, and Asia. Seamless Upgrades to Keep Your Operation Running Smoothly Upgrades to support increasing capacity demands. Customer Technician Certifications Global training centers, on-site instruction, and certification programs help customers strengthen troubleshooting, maintenance, and first-level support capabilities. Pathway™ Service Lifecycle Framework Pathway™ Service helps customers maintain uptime, extend system life, and reduce long-term operational risk. From repair and refurbishment through upgrades, diagnostics, and lifecycle support programs, Brooks delivers service capabilities that sustain production performance and maximize the value of installed systems over time. Improve Reliability and Extend System Life Brooks certified repair and refurbishment to restore your tool to OEM operating standards using certified Brooks technicians, original parts, and calibrated test processes. Improve Performance & Efficiency Upgrades that refresh and replace obsolete components. These programs provide a path to continued performance, efficiency, and energy usage without requiring new system investment. Identify Risks Early Health checks, advanced diagnostics, and lifecycle planning to stabilize system performance, and align maintenance strategy with production requirements. On-Site Support Aligned With Your Needs Service agreements, dedicated spares and preventive maintenance mapped to your requirements. Submit a Service Request Need support for installed Brooks systems? Submit a service request to connect with our regional service teams for repair, support, or lifecycle service needs. Our teams respond quickly to help maintain uptime and production performance. Reduce Production Risk and Downtime Minimizing unplanned downtime and performance variability that can impact throughput and yield. Extend System Life and Delay Capital Investment Refurbishment, upgrades, and lifecycle support extend usable system life and reduce the need for new equipment purchases. Maintain Throughput and Production Continuity Ensuring systems are available when needed to support high-volume manufacturing operations. Improve Efficiency and Resource Utilization Upgrade programs help reduce energy usage, maintenance frequency, and operating cost over time. Protect Uptime. Extend Tool Value. Connect with Brooks service experts to improve system performance, extend asset life, and maintain production continuity.
