Our customer support every step of the way Vistec supports customers all the way – from the early evaluation phase of a possible system procurement to preparing a beneficial operation environment, from training of engineering personnel to optimization of the customer’s lithography process and reliable efficient long-time operation. FROM EARLY PLANNING TO LONG-TIME OPERATION EVALUATION OF E-BEAM USE - First idea - Intended application - E-beam write time - Environmental conditions - Machine configuration - Purchase Order PREPARATION OF MACHINE AND FACILITY - Project management - Advice on facility preparation - Setup and factory acceptance - Shipment - Machine setup at customer site - Customer acceptance - MES integration (if applicable) - Customer training - Getting started E-BEAM OPERATION - Process integration - Monitoring - Tech assistance during warranty - Data preparation support - Application support - Service contract - Long-time use
